Refund policy

Returns& Exchanges 

• Because our candles are handmade in small batches we do not accept returns for change of mind or scent preference. 
• However if your order arrives damages, defective or incorrect, please contact us within 7 days of delivery so we can make it right. 

Damaged or incorrect items 

if your candle arrives broken or you received the wrong item:

 

E-mail us at info@cenwhome.com with your order number and a photo of the issue. 

 

We will happily send a replacement or issue a refund, depending on the situation. 

 

Refunds

*Approved refunds will be processed to your original payment method within 5 - 7 business days.